Delivery & Returns

Delivery

We have 3 options to choose from:
  • DPD EXPRESS NEXT DAY £5.50 (Excluding Weekends & Bank Holidays)
  • International delivery - £13.95
  • DHL Economy - calculated based on postcode
  • DHL Express - calculated based on postcode

For international orders, please allow additional time for delivery. As this will vary from country to country, anticipated delivery times will be notified on an order-by-order basis.

International orders post Brexit

Due to the set up, we currently do not offer pre-paid duties and taxes so please be aware that shipping from the UK to your shipping destination could incur customs charges. 

As we don't have control over these charges, and they change per destination country, we are unfortunately unable to advise what the cost may be.  

We are working to keep our customers updated as more information becomes available.

 

    Returns

    As the majority of our products are personalised, will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.

    • We are unable to offer exchanges or refunds on personalised items unless they are faulty
    • For non-personalised items, if you change your mind within 15 days of delivery, you can send your item back to us (using recorded delivery) in exchange for a credit note
    • If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion.

    For more information please view Our Goods & Services page.