Delivery & Returns

Delivery

We have 3 options to choose from:
  • Royal Mail Tracked 48 - £5.00
  • Royal Mail Tracked 24 - £8.00
  • International delivery - £13.95
  • DHL Economy - calculated based on postcode
  • DHL Express - calculated based on postcode

For international orders, please allow additional time for delivery. As this will vary from country to country, anticipated delivery times will be notified on an order-by-order basis.

Christmas Delivery Timings:

  • Monday 21st December - Royal Mail Tracked 48
  • Tuesday 22nd December - Royal Mail Tracked 24
  • Wednesday 23rd December - Special Delivery Guaranteed

Returns

As the majority of our products are personalised, will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.

  • We are unable to offer exchanges or refunds on personalised items unless they are faulty
  • For non-personalised items, if you change your mind within 15 days of delivery, you can send your item back to us (using recorded delivery) in exchange for a credit note
  • If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion.

For more information please view Our Goods & Services page.