Terms & Conditions

Prices and Payment

All prices quoted are in British Pounds.

We accept all major credit and debit cards (including American Express) and also payment via PayPal.


Please see latest delivery information: https://www.lrmgoods.co.uk/pages/delivery-returns

International orders post Brexit

Due to the set up, we currently do not offer pre-paid duties and taxes so please be aware that shipping from the UK to your shipping destination could incur customs charges. 

As we don't have control over these charges, and they change per destination country, we are unfortunately unable to advise what the cost may be.  

We are working to keep our customers updated as more information becomes available.

Returns Policy

We hope you will be very happy with your order but if you are not and would like to return a faulty or non-personalised item please get in touch with the team via email (hello@lrmgoods.co.uk). As the majority of our products are personalised, these are non-refundable or non-exchangeable and will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order. 

Please Note If your returned Items make your order fall below the qualifying amount for the free gift, you will need to return the free gift in order for your refund to be processed. We apologise for any disappointment this may cause. 

Personalised items
We are unable to offer exchanges or refunds on personalised items unless they are faulty.

If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to assist.

Non-personalised items

For non-personalised items we are able to offer an exchange or refund on return. You must get in touch with us within 7 days of delivery and send your item back to us in exchange for a credit note or refund. Goods must be received back to us within 30 days of receiving and in a saleable condition with:

  • All original packaging & stuffing in bag
  • All straps included
  • Clear tape on all zip pulls


Please note we do not cover the cost of postage for this, and recommend you use a recorded service as LRM are not responsible for any lost parcels.

iPhone products

The buyer assumes full responsibility for any damages that may occur to a device whilst applying and or using any of our products. Therefore, we are not responsible for any occurrences such as breakage or damage. Some products are made from tempered plastic, this is stated on the product page, and therefore the buyer must ensure to take care when using these products as they are fragile and can cause damage if they become broken or are misused. We do not recommend any of our products are used by children and recommend any products with glitter, small parts, and glass are kept out of children's reach.

Faulty Items

If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion. Please note in order to receive an exchange we must receive the product back to us for this to be processed. If the item is deemed faulty we can cover return postage costs of up to £3.95. We advise all items are sent back using a signed for/ recorded service as we are not responsible for any missing items.  

We allow 7 working days for replacements to be arranged and sent out. This could be up to 14 working days during our peak period (October-December)

Please note that, due to the nature of the materials used for our products, the finish (including the stitching) may vary from item to item.  

If your item purchased becomes faulty within 6 months we may be able to offer you a replacement product, this is at our discretion and will be dealt with on a case by case basis. For any products over 6 months we unfortunately, do not cover a replacement, exchange or refund.

Pre-Order Items

Please note that products on pre-order will have the estimated timeframe for dispatch on the product photo. Orders including a pre-order item will be dispatched when all items are available.

Sample Sale Items

Please note that all purchases bought in a sample sale event are non-refundable or exchangeable. They are sold as seen. 

Cancellation of orders

Cancellation of orders

As we work with a third party fulfilment centre, where we can, we will try our very best to cancel orders. But due to us working extremely efficiently to get your orders out as quickly as possible we may not be able to intercept this before the order has been personalised or processed, therefore your cancellation requested may not be accepted. For any cancellations of orders there is a £2.85 charge. 

Orders for a special occasion

If you need your order for a special occasion, send us an email along with your order and we will do our best to arrange for your item to reach you by the date specified – no promises but we would hate for a special occasion to be missed!

If we are unable to accept your order

In the event that we are unable to accept your order, we will email you and offer you a refund or the option of choosing the same item in a different colour or, alternatively, a different item to the same value. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the item.

How we will use your personal information

Shopify Inc. provides us with the online platform that enables us to sell our products to you. Please click on the ‘Privacy Policy’ link (which should appear to the bottom left of the screen when inserting your details as part of placing your order) to find out how we and Shopify Inc. will use your personal information.

Other Terms & Conditions

Due to the surface of our products, small breaks may appear in the foil stamping.

Special requirements should be discussed with our Customer Service Team prior to placing an order.

Please make sure you check all spelling, grammar and punctuation as we cannot accept returns of products that have been personalised.

The terms and conditions contained within the Shopify Inc. ‘Refund Policy’ and ‘Terms of Service’ links (which can be found at the bottom of the screen when placing your order) will only apply where they do not conflict with the terms set out above – where they do conflict with the terms set out above, the terms set out above will prevail.

Governing Law

These terms are governed by English law.

Company Registration: 10102202