We hope you love your order, but if something’s not quite right, here’s what you need to know:
Personalised Items: As your item is made especially for you, we’re unable to offer refunds or exchanges unless the item is faulty. If you believe your personalised item is faulty, please contact our team within 7 days of receipt, and we’ll arrange a replacement for you.
Non-Personalised Items: You may request a refund or exchange within7 days of receiving your order. Items must be returned within3 0 days, in their original condition and packaging. Please note that return postage is not covered, and a £3.50 return fee applies.
Contact Us For return requests or assistance, please email hello@lrmgoods.co.uk
For our full returns policy, please see here