Personalisation is complimentary and does not add any delay to dispatch time; our team is exceptionally speedy at this, and it makes the perfect finishing touch to your bag.

Each item is hand-embossed by our in-house team, meaning the position and finish may vary slightly from piece to piece. This is part of the charm of hand personalisation and ensures every item is unique.

Embossing details:

• All personalisation is in uppercase letters.
• Choose from gold, silver, or blind embossing (clear, with no foil).
• Please note: blind embossing can be subtle, especially on darker colours.
• We recommend gold embossing to complement the hardware on most of our styles.

Croc-embossed leather: Our team will select the best placement for your initials within the area shown. Due to the natural texture of croc leather, small breaks in the foil may appear, this is normal and not considered a fault.

Important: Please double-check spelling, grammar and punctuation when entering your personalisation details, as personalised items cannot be returned or exchanged.

✔️ Quick Dispatch: Orders ship in 1–2 working days.

✔️Next Day Delivery: Available on orders placed before 12pm (Monday–Friday).

✔️ International Shipping: Sent via DHL, with cost calculated at checkout.

✔️ Pre-order Items: Delivery times vary, please check the product information.

❗ Customs Charges: Duties/taxes may apply to international orders and are not pre-paid.

All delivery times include complimentary and fast personalisation, there’s no extra wait time.

For more information please see here

We hope you love your order, but if something’s not quite right, here’s what you need to know:

Personalised Items: As your item is made especially for you, we’re unable to offer refunds or exchanges unless the item is faulty. If you believe your personalised item is faulty, please contact our team within 7 days of receipt, and we’ll arrange a replacement for you.

Non-Personalised Items: You may request a refund or exchange within7 days of receiving your order. Items must be returned within3 0 days, in their original condition and packaging. Please note that return postage is not covered, and a £3.50 return fee applies.

Contact Us For return requests or assistance, please email hello@lrmgoods.co.uk

For our full returns policy, please see here