For international orders, please allow additional time for delivery. As this will vary from country to country, anticipated delivery times will be notified on an order-by-order basis.
Christmas Delivery Timings:
Monday 21st December - Royal Mail Tracked 48
Tuesday 22nd December - Royal Mail Tracked 24
Wednesday 23rd December - Special Delivery Guaranteed
As the majority of our products are personalised, will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.
We are unable to offer exchanges or refunds on personalised items unless they are faulty
For non-personalised items, if you change your mind within 15 days of delivery, you can send your item back to us (using recorded delivery) in exchange for a credit note
If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion.