All of our personalisation is done by hand by our team, so there may be slight variations in the finish, as every item and lettering is unique.
- All personalisation is in upper case letters
- We emboss in 2 colours: gold, silver and we also offer blind embossing
- Blind embossing means no foil is applied and is listed as clear
Of course, if you’d rather not personalise your item, that’s totally fine too! Enter N/A in the personalisation field if you do not wish to have personalisation.
For more information please visit Our Goods & Services page.
Delivery
We have 3 options to choose from:
- Royal Mail Tracked 48 - £5.00
- Royal Mail Tracked 24 - £12.95
- International delivery - £13.95
- DHL Express - calculated based on postcode
For international orders, please allow additional time for delivery. As this will vary from country to country, anticipated delivery times will be notified on an order-by-order basis.
Christmas Delivery Timings:
- Monday 21st December - Royal Mail Tracked 48
- Tuesday 22nd December - Royal Mail Tracked 24
- Wednesday 23rd December - Special Delivery Guaranteed
Returns
As the majority of our products are personalised, will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.
- We are unable to offer exchanges or refunds on personalised items unless they are faulty
- For non-personalised items, if you change your mind within 15 days of delivery, you can send your item back to us (using recorded delivery) in exchange for a credit note
- If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion.
For more information please view Our Goods & Services page.
