All of our personalisation is done by hand by our team, so there may be slight variations in the finish, as every item and lettering is unique. 

• All personalisation is in upper case letters  
• We emboss in 2 colours: gold, silver and we also offer blind embossing
• Blind embossing means no foil is applied and is listed as clear

Of course, if you’d rather not personalise your item, that’s totally fine too! Enter N/A in the personalisation field if you do not wish to have personalisation.  

For more information please visit Our Goods & Services page.

Placing an Order 

Placing an order couldn’t be easier… 

1. Select your item

• Simply click on the item you’d like to purchase from our beautiful collection 

2. Choose your colour

• Select your chosen colour by clicking one from our range of gorgeous shades – you will then be able to see a preview image of your selected item in the colour you’ve chosen. 

Colours for each of our products may vary from time to time and are subject to availability. 

3. Add your initials

We think personalising our collection is what makes our products so special – and the best thing is, we offer this service completely free of charge! 

• To personalise your item, simply choose your character length (letters or numbers), with or without dots in between, and we will emboss your item for you, in your choice of either gold, silver or clear, in the position shown in the preview image. 
• Please review your personalised request very carefully before placing your order as unfortunately we can only offer exchanges or refunds on personalised items which are faulty. 

Of course, if you’d rather not personalise your item, that’s totally fine too! Enter N/A in the personalisation field if you do not wish to have personalisation.  

4. Submit your order

• To place your order, click ‘Add To Cart’ and follow the instructions through to shipping and payment. 
• Once you’ve completed your order, we will send you an email acknowledging receipt and confirming your unique order reference number and summary of your purchase. 

Things to note 

Although we’ve made every effort to display colours accurately, as with most goods ordered online, we can’t guarantee that the shade displayed will accurately reflect the exact colour of your item. 

The position and finish of our embossing may vary slightly from item to item. This is because all of our products are beautifully and uniquely embossed by hand so, whilst our personalisation team will do their best, please don’t expect the finish to resemble that of a machine-embossed product. 

Prices and Payment 

All prices quoted are in British Pounds. 

We accept all major credit and debit cards (including American Express) and also payment via PayPal. 

Delivery

Please see latest delivery information: https://www.lrmgoods.co.uk/pages/delivery-returns

International orders post Brexit

Due to the set up, we currently do not offer pre-paid duties and taxes so please be aware that shipping from the UK to your shipping destination could incur customs charges. 

As we don't have control over these charges, and they change per destination country, we are unfortunately unable to advise what the cost may be.  

We are working to keep our customers updated as more information becomes available.

Returns Policy 

Please note – as the majority of our products are personalised, this Returns Policy (below) will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order. 

Personalised Items 

Unfortunately, as these have been specifically tailored just for you, we are unable to offer exchanges or refunds on personalised items unless they are faulty. 

Non-personalised Items 

If, within 15 days of delivery, you’ve changed your mind about your non-personalised (i.e. non-embossed) item,  please just send us an email to let us know, quoting your unique order reference number, and return your item to us by recorded delivery. We will be happy to offer a credit note to use on our website within 15 days of our receiving the returned item from you. 

Faulty Items 

If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion. Please note in order to receive a exchange we must receive the product back to us for this to be processed. If the item is deemed faulty we can cover return postage costs of up to £3.95. We advise all items are sent back using a signed for/ recorded service as we are not responsible for any missing items.  

We still allow 7-9 working days for replacements to be embossed by hand.  

Please note that, due to the nature of the materials used for our products, the finish (including the stitching) may vary from item to item.  

Undelivered Items 

Should you not receive your item we are unable to send a replacement until 18 days after the dispatch date. Royal Mail will return all undelivered or uncollected products to us after 18 days from the 1st delivery attempt.  

We still allow 7-9 working days for replacements to be embossed by hand.  

Pre-Order Items 

On the odd occasion that an item is marked ‘Pre-Order’, please allow additional time for your item to arrive - whilst we will do our best to get your order to you as quickly as possible, it may not be ready until the date shown. 

Orders for a special occasion 

If you need your order for a special occasion, send us an email along with your order and we will do our best to arrange for your item to reach you by the date specified – no promises but we would hate for a special occasion to be missed! 

If we are unable to accept your order 

In the event that we are unable to accept your order, we will email you and offer you a refund or the option of choosing the same item in a different colour or, alternatively, a different item to the same value. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the item. 

How we will use your personal information 

Shopify Inc. provides us with the online platform that enables us to sell our products to you. Please click on the ‘Privacy Policy’ link (which should appear to the bottom left of the screen when inserting your details as part of placing your order) to find out how we and Shopify Inc. will use your personal information. 

Other Terms & Conditions 

Due to the surface of our products, small breaks may appear in the foil stamping. 

Special requirements should be discussed with our Customer Service Team prior to placing an order. 

Please make sure you check all spelling, grammar and punctuation as we cannot accept returns of products that have been personalised. 

The terms and conditions contained within the Shopify Inc. ‘Refund Policy’ and ‘Terms of Service’ links (which can be found at the bottom of the screen when placing your order) will only apply where they do not conflict with the terms set out above – where they do conflict with the terms set out above, the terms set out above will prevail. 

Governing Law 

These terms are governed by English law.